If you have a Lince compatible display, our software will detect it automatically; you don’t have to do anything. In the upper right area of Lince display configuration page you will see the detected display type and its hardware settings: vendor ID (VID) and product ID (PID).
If your display is in the list of compatible displays, but Lince doesn’t show it as detected, it would be due to several causes. Before contacting our technical support service (soporte@logykal.com), please do the following tests:
- Ensure your display is detected by Windows operating system (go to Start, Configuration, Devices).
- Check that you are not executing any other alternative software to control your display.
- If you are the owner of a XtremeRacers display, check that the VID/PID values are the right ones.
- Visit our support discussions to check if someone else has had the same problem with his/her display. You may find a workaround for that particular problem.
If your display is still not being detected in Lince after having checked the above, we will be pleased to help you to solve your problem through the support forums (preferred method) or sending us a message to the email address shown above.
Category:
Displays and Hardware
